Essence Rock & Doll Mascara

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at khayest.official@gmail.com or via WhatsApp: [03319022926] Please note that returns will need to be sent to the following address: [Sadar road, Imperial Store, Peshawar] Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at khayest.official@gmail.com or [00923319022926] Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products unless received different product from what you ordered). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or Negotiate with our staff via Email, WhatsApp or Instagram. Refunds Refunds are not acceptable in any case because of our business model, unless received wrong item different from what you ordered.

Standard Shipping: charges: 250 Normally it takes 2-3 Working days to arrive after confirming your order on call from khayest team but it does depend on location, it may take more days for remote areas. Overnight Shipping: charges: 300 but amount should be transferred to bank account not COD Delivery time: 24 hours after confirming order via call from khayest team